Frequently Asked Questions
Everything you need to know about your Cult Gaia order.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and protective packaging attached.
Do you offer international shipping?
Yes, Cult Gaia ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I care for my Gaia Ark bag?
To maintain the beauty of your bamboo or acrylic Ark bag, store it in its original dust bag when not in use and avoid prolonged exposure to direct sunlight or moisture.
Can I cancel or modify my order after it is placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to cancel or make changes to your order.
Are duties and taxes included in international orders?
For most international destinations, duties and taxes are calculated and collected at checkout. This ensures a seamless delivery without additional fees upon arrival.
When will my pre-order item ship?
Pre-order items have estimated shipping dates listed on their specific product pages. Please note that these dates are subject to change based on production timelines.